How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, in their original condition with tags attached, and original packaging should be included where possible. Swimwear, bodysuits, underwear, pierced jewellery and final-sale items cannot be returned unless faulty.Customers pay return shipping unless the item is faulty, damaged or incorrect. Refunds are issued to the original payment method within 5-10 business days after inspection. Original shipping charges are non-refundable unless the return was due to our error.To start a return, email support@velsandra.com with your order number and the items you wish to return.Read the full return policy

Can I exchange an item?

The fastest way to get a different size or colour is to return the original item for a refund and place a new order.See details

Can I cancel or change my order?

Customers in the EU, EEA or UK have a statutory right to cancel their order within 14 days of receiving it without giving a reason. To exercise this right, email support@velsandra.com.